FAQ

Things people
actually ask.

Don't see yours? Our concierge will reply — even before booking.

Ask a real human

Who actually books my trip?

A Colombo team confirms every single component before you pay. No surprise availability gaps. No hotels you’ve never heard of, booked without a human looking.

Can I change my mind after booking?

Yes. Rebooking is free until 7 days before departure. Cancellation refunds are full until 30 days before, then taper transparently — published before you pay.

Does Roamify cover the whole island?

Yes — and a few places that aren’t on the standard map. Hill country, cultural triangle, all coasts, plus the lesser-travelled east and far north.

What if something goes wrong on the trip?

You’ll have one direct line — your concierge — available around the clock in your timezone. Drivers, hotels and emergency services are pre-coordinated.

How does the 1% reforestation work?

We partner with Rainforest Rescue International (Sinharaja and Knuckles range). Every trip funds a measurable number of trees; you’ll receive the plot coordinates after travel.

Can I book just one experience, not a full trip?

Of course. Many travellers book a single day-trip or short escape rather than a full itinerary. Same concierge, same standards.

How does the planning actually work?

Tell us in plain language what you want — "10 days, mountains and coast, no package tour vibes" — and we come back with a day-by-day itinerary: hotel suggestions, drive times, activities and costs. That first plan is a starting point, and your concierge refines it with you before anything is confirmed.

Is Roamify only for Sri Lanka?

Yes, for now. We focus on Sri Lanka because deep local knowledge is the whole product. Breadth across many countries is not what we do — depth in one island is.

Do I need travel insurance?

We strongly recommend it. We can point you to policies that work well for Sri Lanka and for the types of activities in your itinerary, but we don't sell insurance ourselves.

Still have questions?

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real human.

Contact us