FAQ

Things people
actually ask.

Don't see yours? Our concierge will reply — even before booking.

Ask a real human

Is the AI doing the booking, or are humans?

The AI drafts; a Colombo team confirms every single component before you pay. No surprise availability gaps. No machine-booked hotels you’ve never heard of.

Can I change my mind after booking?

Yes. Rebooking is free until 7 days before departure. Cancellation refunds are full until 30 days before, then taper transparently — published before you pay.

Does Roamify cover the whole island?

Yes — and a few places that aren’t on the standard map. Hill country, cultural triangle, all coasts, plus the lesser-travelled east and far north.

What if something goes wrong on the trip?

You’ll have one direct line — your concierge in the app — available around the clock in your timezone. Drivers, hotels and emergency services are pre-coordinated.

How does the 1% reforestation work?

We partner with Rainforest Rescue International (Sinharaja and Knuckles range). Every trip funds a measurable number of trees; you’ll receive the plot coordinates after travel.

Can I book just one experience, not a full trip?

Of course. Many travellers book a single day-trip or short escape rather than a full itinerary. Same concierge, same standards.

What does the AI planner actually do?

It reads your plain-language input — "10 days, mountains and coast, no package tour vibes" — and generates a day-by-day itinerary with hotel suggestions, drive times, activities, and estimated costs. The output is a starting point; a human concierge refines it with you before anything is confirmed.

Is Roamify only for Sri Lanka?

Yes, for now. We focus on Sri Lanka because deep local knowledge is the whole product. Breadth across many countries is not what we do — depth in one island is.

Do I need travel insurance?

We strongly recommend it. We can point you to policies that work well for Sri Lanka and for the types of activities in your itinerary, but we don't sell insurance ourselves.

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